<div><font face="Calibri, sans-serif"><span style="font-size: 18.6667px;">To help you plan and make the most of your next trip, visit our blog section for general destination tips and recommendations.</span></font></div><div><br></div>

How can I get tips and recommendations for planning my trip?

<div><font face="Calibri, sans-serif"><span style="font-size: 18.6667px;">You can book your activity online and receive your booking confirmation by email. Follow these steps:</span></font></div><div><font face="Calibri, sans-serif"><span style="font-size: 18.6667px;">1. Find an activity, select the number and type of guests, a date, and a language (if applicable).</span></font></div><div><font face="Calibri, sans-serif"><span style="font-size: 18.6667px;">2. Choose an option and starting time (if applicable).</span></font></div><div><font face="Calibri, sans-serif"><span style="font-size: 18.6667px;">3. Enter your details.</span></font></div><div><font face="Calibri, sans-serif"><span style="font-size: 18.6667px;">4. Select a payment method and complete the purchase.</span></font></div><div><br></div><p></p>

How do I book an activity?

<div><font face="Calibri, sans-serif"><span style="font-size: 18.6667px;">To find the most suitable activity:</span></font></div><div><font face="Calibri, sans-serif"><span style="font-size: 18.6667px;">- Use our search results and filter by category (e.g., guided tours, day trips).</span></font></div><div><font face="Calibri, sans-serif"><span style="font-size: 18.6667px;">- Enter your attraction in the search bar on our home page.</span></font></div>

How do I find the most suitable activity?

<span lang="EN-GB" style="font-size: 14pt; font-family: Calibri, sans-serif; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: rgb(255, 255, 255);">Our website shows current availability for all activities. On the website, select the number of guests and date, then click "Check availability". On mobile, tap "Book now" to select guests and a date. Dates in black are available, and dates in grey with a line through them indicate the activity is fully booked, not taking place, or not yet open for booking.</span><br>

How can I check the availability of an activity?

<p class="MsoNormal"><span style="font-size: 18.6667px;">To receive accurate availability information, you must enter the exact number of people you wish to book for, as availability may change depending on the number of guests.</span><br></p>

Why is it important to enter the exact number of guests?

<p class="MsoNormal"><span style="font-size: 18.6667px;">Pricing varies based on age groups (e.g., child, student, adult, senior) and the activity date or option chosen. The "From" price indicates the best available price for an activity.&nbsp;</span><br></p>

How does pricing work?

<p><span lang="EN-GB" style="font-size: 14pt; font-family: Calibri, sans-serif; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: rgb(255, 255, 255);">For some activities, specific age groups might be free of charge or require a separate ticket. More information is available when selecting the number of participants or in the "Additional information" section on the activity page.</span><br></p>

Are there any additional charges for age groups?

<p><span lang="EN-GB" style="font-size: 14pt; font-family: Calibri, sans-serif;">Check the "Highlights" section on the activity page to see what's included. Exclusions are listed in the "Additional information" section.</span><br></p>

What is included in the activity?

<p class="MsoNormal"><span style="font-size: 18.6667px;">The itinerary and stops are described in the "Description" section on the activity page.</span></p>

Where can I find the itinerary for an activity?

<p class="MsoNormal"><span style="font-size: 18.6667px;">Requirements and restrictions are listed in the "Description" and "Additional information" sections. Contact the activity provider if you need more details.</span></p>

What are the activity's requirements and restrictions?

<p class="MsoNormal"><span style="font-size: 18.6667px;">Private activities are labelled as "Private tour" or "Private group". This information is also mentioned in the "Description" section of the activity page.</span></p>

How can I tell if an activity is private or public?

<p class="MsoNormal"><span style="font-size: 18.6667px;">You'll receive a Coco-Moola branded PDF voucher via email once your booking is confirmed. The voucher includes your booking details, pickup or meeting point location, validity period, what to bring, and the cancellation policy.</span></p><div><br></div>

How will I receive my booking confirmation and voucher?

<p>Check your spam folder for an email from hello@cocomoola.com or access your voucher via your bookings page. If you still can't find it, contact us via the contact form or phone/chat for urgent requests.</p>

What should I do if I lose or don't receive my booking confirmation/voucher?

<p>Before purchase: The meeting point information is in the "Meeting point" section on the activity page.</p><p>After purchase: The meeting point information is on your voucher.</p><div><br></div>

Where can I find the meeting point information?

<p>Check your voucher for meeting point information or contact the activity provider directly. If you cannot reach them, contact us via phone or chat.</p><div><br></div>

What should I do if I can't find the meeting point or am running late?

<p>Check the "Description" section on the activity page. Additional information may be in the "Additional information" section.</p>

How do I know if food and/or drinks are included in my activity?

<p>Group size information is available in the "Description" section on the activity page or when choosing a product option.</p>

How can I find out the possible group size for a public tour?

<p>The pet policy is listed in the "Additional information" section on the activity page. Contact the activity provider if you need further details.</p>

Can I bring my pet on an activity?

<p>Contact the activity provider directly using the contact details on your voucher.</p>

What should I do if I didn't receive tour souvenirs or lost a personal item?

<p>Coco-Moola is an online marketplace for booking tours, attractions, excursions, and more. We partner with selected activity providers worldwide. Book your activity online and receive your voucher via email.</p><div><br></div>

How does Coco-Moola work?

<p>We'll confirm your cancellation via email. Check your spam folder if you don't see it, or check your booking status on the Bookings page in your Coco-Moola account.</p><div><br></div>

How do I get a cancellation confirmation?

<p>Unsubscribe by clicking the 'Unsubscribe' link in the email or updating your account settings:</p><p>1. Go to your account settings.</p><p>2. Select “Notifications”.</p><p>3. Toggle the “Email” sliders to “Off” for “Reviews”, “Recommendations”, and “Travel tips and offers”.</p><p>4. Select “Save”.</p>

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